Monday, December 12, 2005

Dear US Airways,

Fuck you.

Not only did you force me to gate check my bag after a harrowing (understatement of the year) day of New England weather, but then you lost my bag and then, while the bag was somewhere in the black hole that is your baggage claim system, SOMEONE went through my bag, unfolded all of my clothes, then shoved them back in haphazardly.

Oh and that someone also STOLE MY DIGITAL CAMERA AND ALL OF MY PICTURES.

Oh and yes. Heaven forbid I forget the blatant disregard for my welfare or the welfare of my belongings.

I have yet to deal with anyone within your pathetic organization who has shown a shred of remorse or apathy, nor have been formally apologized to or told exactly what happened to my camera.

But have I been patronized, eternally put on hold, or made to feel like this was all my fault? Why YES. All of the above.

Go fuck yourself. And fuck your mother.

Sincerely,
Fucking Pissed Off

5 comments:

Peaj said...

Sorry to hear about your camera. That sucks. I hope that you get some sort of apology from the company but if not or if so ranting is always therapeutic!

Anonymous said...

Dear Ms. Day,

Our company policy when dealing with customer complaints such as your own is currently as follows:

Fuck the fucking fuckers who bring bags that are clearly too big to fit into the overhead compartments and then refuse to gate check them. Fuck the fucking anal fuckers who then complain that we unfolded all of their clothes and definitely fuck the complaining bastards who had shit stolen. It's payment for having to haul your fat ass bag into the baggage hold in the fucking snow.

We are very sorry that you have had difficulties with our airline and your complaints will help us to rectify situations such as yours in the future.

Thank you for your time and patience.

Kind regards,

US Airways

Anonymous said...

I'm sure it was the pictures they were after. Were they dirty?

Steph said...

God?

Is that you?

Erin said...

I had the same thing happen to me. My bag wasn't big or anything, but there was no room, and they forced me to check-in the bag even though i wished against it. I lost a GPS navagation (1K) and company's one-of-a-kind product that is irreplacable.